At Anabel Travels, we strive to provide high-quality fishing gear, hiking gear, luggage, and camping gear. If you are not completely satisfied with your purchase, our return and refund policy ensures a hassle-free experience.
1. Eligibility for Returns
1.1 Returns are accepted within 3 days of delivery.
1.2 Items must be unused, undamaged, and in their original packaging with all tags and accessories included.
1.3 Products that show signs of wear, damage, or alterations may not be eligible for return.
2. Non-Returnable Items
The following items are not eligible for returns:
- Used or damaged fishing gear, hiking gear, luggage, and camping gear.
- Clearance or sale items.
- Customized or personalized products.
- Products returned after the return window has expired.
3. Return Process
3.1 To initiate a return, please contact our support team at [email protected] Email with your order details and reason for return.
3.2 Once approved, we will provide return instructions, including the return shipping address.
3.3 Customers are responsible for return shipping costs unless the product is defective or incorrect.
4. Refund Process
4.1 Refunds will be processed after inspecting the returned item.
4.2 Approved refunds will be issued through cash on delivery (COD) within 3 days of approval.
5. Damaged or Defective Products
5.1 If you receive a damaged or defective item, contact us within 3 days of delivery with photos and a description of the issue.
5.2 We will offer a replacement or refund at no additional cost if the defect is confirmed.
6. Exchanges
6.1 We only replace items if they are defective or damaged.
6.2 If you need a different product, you must return the original item and place a new order.
7. Contact Us
For any return or refund inquiries, reach out to:[email protected]